Rapid Response: Dominion Preventing Customer Transfers

Dominion Energy claims to be protecting its consumers by preventing its larger customers from moving to competitors. Companies like Costco and Kroger have most recently attempted to switch electricity providers, specifically to Direct Energy Business and Calpine Energy Solutions. Dominion’s attorneys went so far as to say in a brief that the company is “declining to be complicit in Calpine’s provision of unauthorized and illegal service to customers.” But whether the service is unauthorized is still up for debate.

It has made the process of transferring providers deliberately difficult in an effort to keep commercial customers, and, in some cases, denied transfers altogether. The State Corporation Commission continues to hold hearings on the matter and had one just last week, but the decision is still pending. Read the full story here.